Shipping & Return Policy

All orders are part of either the Studio Collection (made to order) or After Dark Drops (limited releases).

Shipping & Processing

Orders are processed based on collection type.

Studio Collection items are produced after your order is placed and require production time before shipping.

After Dark Drops are released in limited batches.

If your order includes items from both collections, they may arrive in separate shipments.

Final Sale

All items are final sale due to made-to-order and limited production. We do not accept returns or exchanges for sizing.

Damaged or Incorrect Items

If your order arrives damaged or has a production issue, please contact CustomBones within 3 days of delivery with your order number and clear photos of the issue. We'll review your request and provide a replacement or resolution if approved.

Sizing

Please select your preferred fit carefully before purchasing.

Shipping Issues

If your package is marked as Delivered but cannot be located, please get in touch with the shipping carrier first. While we are not responsible for lost or stolen packages after delivery is confirmed, we'll do our best to assist whenever possible.

Order Accuracy

Please double-check your shipping address before placing your order. Once an order has been submitted, it cannot be changed or canceled.