CustomBones Return & Refund Policy
Damaged or Defective Items
If your item arrives damaged or defective, we’ve got you.
Please email us within 3 days of delivery at CustomBones with:
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Your order number
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A photo of the issue
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A brief explanation
We’ll guide you through the next steps and provide a return label if needed.
Items must be unused, in original packaging, with all tags attached.
Sale items and gift cards are final sale.
Refunds
Once your return is received, refunds are typically processed within 7 days back to your original payment method.
Order Accuracy
Please double-check your shipping address before completing your purchase.
Once an order is finalized, we’re not able to make changes or cancel it.
Return shipping fees may apply for non-defective returns.
Sizing
Because each item is made to order, we’re unable to accept returns or exchanges for wrong sizes.
Lost or Stolen Packages
If your package is marked as delivered but you can’t find it, please contact the shipping carrier directly.
We’ll do our best to assist, but we aren’t responsible for lost or stolen packages once they’re marked delivered.
Color & Print Variations
Slight color variations may occur due to differences in screen displays and digital viewing.
These minor differences are normal and not considered defects.
Order Accuracy
Please double-check your shipping address before completing your purchase, as we cannot process changes or cancellations once an order is finalized. return shipping fees may apply.