If your item is damaged, or defective
Email us within 3 days of delivery at CustomBones include your order number and reason for return.
We’ll provide you with return instructions and a shipping label if applicable.
Items must be unused, in original packaging, and include all tags.
Sale items and gift cards are non-returnable.
Refunds
Refunds will be issued to your original payment method within 7 days of receiving your return.
Order Accuracy
Please double-check your shipping address before completing your purchase, as we cannot process changes or cancellations once an order is finalized. return shipping fees may apply.