POLICIES
Please review these policies before booking an appointment or placing an order. By scheduling an appointment, paying a deposit, receiving a service, or placing an order, you acknowledge that you have reviewed and agree to the policies applicable to your selected service or project.
APPOINTMENTS & DEPOSITS
A $25 NON-REFUNDABLE DEPOSIT IS REQUIRED TO BOOK AND SECURE EACH APPOINTMENT.
An appointment is not considered reserved until the required deposit has been received.
Your $25 deposit reserves time specifically for you and helps cover the preparation and setup associated with your scheduled service, including appointment preparation, disposable supplies, equipment preparation, and other applicable setup costs.
If you arrive for your scheduled appointment and receive your service, the $25 deposit will be credited toward your final service total.
For example, if your total service price is $100 and you have already paid a $25 deposit, your remaining balance will be $75.
The deposit is not an additional $25 charge when your scheduled service is completed. It is deducted from your final service total.
NON-REFUNDABLE DEPOSIT
All appointment deposits are non-refundable.
A deposit will not be returned as cash or refunded to the original payment method if you cancel, do not show up, arrive and decide not to receive the service, or otherwise choose not to proceed with your appointment.
This policy applies because appointment preparation and setup may begin before you arrive, and time has been specifically reserved for your service.
CANCELLATIONS & RESCHEDULING
At least 48 hours' notice is required to reschedule an appointment and remain eligible to transfer your existing deposit.
With at least 48 hours' notice, your $25 deposit may be transferred one time to a rescheduled appointment.
The deposit remains non-refundable. Rescheduling does not make the deposit eligible for a cash or payment-method refund.
Cancellations or rescheduling requests made less than 48 hours before the scheduled appointment, as well as no-shows, will result in forfeiture of the $25 deposit.
If the deposit is forfeited, a new $25 deposit will be required before another appointment can be booked.
If an appointment that has already been rescheduled using a transferred deposit is canceled or needs to be rescheduled again, a new deposit may be required.
Emergencies or unusual circumstances may be considered on a case-by-case basis at the discretion of Custom Bones.
Repeated cancellations, rescheduling, or missed appointments may result in additional booking restrictions or refusal of future appointments.
LATE ARRIVALS
Please arrive on time and prepared for your scheduled service.
Appointments are scheduled for specific periods of time. Arriving late may reduce the amount of time available to complete your service.
Depending on how late you arrive, the type of service scheduled, and the appointments following yours, the service may need to be modified, shortened, or rescheduled.
If you arrive too late for the service to be safely or reasonably completed within the remaining appointment time, the appointment may be treated as a late cancellation and the deposit may be forfeited.
A new deposit may be required to schedule another appointment.
REMAINING BALANCE & PAYMENT
For appointment-based services, the remaining balance is due at the time the scheduled service is performed or completed unless otherwise stated.
Any applicable appointment deposit will be deducted from the final service total when the scheduled service is received.
Additional services, upgrades, jewelry, materials, design changes, or other additions requested by the client may affect the final balance.
CONSULTATIONS
Consultations may be recommended or included when additional planning is necessary for a service or project.
When applicable, consultation time may be incorporated into the scheduled service or project-planning process.
A consultation does not guarantee that a requested service can or will be performed. Final approval may depend on factors including anatomy, skin condition, design, placement, safety, feasibility, and the overall scope of the requested service.
SERVICE POLICIES
TATTOO SERVICES
Tattoo services are customized to the individual client and may vary based on placement, size, design, complexity, and overall scope.
For custom or more complex tattoo projects, a consultation may be recommended to discuss the design, placement, size, and overall scope.
Once a design or tattoo concept has been approved, significant changes to the requested design, size, or placement may affect the appointment time, final price, or project requirements.
Please communicate desired changes or concerns before the tattoo begins.
Final tattoo results and healing may vary based on skin, placement, aftercare, lifestyle, and other individual factors.
CUSTOM FREEHAND TRIBAL
Custom Freehand Tribal designs are drawn directly onto the skin rather than applied from a pre-made stencil.
Each design is created specifically for the client's body, placement, desired flow, and overall concept.
Freehand Tribal work is not priced by the hour. Pricing and project requirements are determined based on the individual piece and overall scope.
A consultation may be recommended when additional planning is necessary to determine the design, placement, size, and overall direction of the piece.
PMU BROWS
Powder/Ombre Permanent Makeup Brows are cosmetic tattoo procedures and are considered permanent makeup.
Results vary from person to person depending on skin type, lifestyle, aftercare, healing, and other individual factors.
A consultation may be included when needed to discuss brow shape, expectations, skin considerations, and the desired result.
Final healed color and appearance may differ from the appearance immediately following the procedure.
COMPLIMENTARY TOUCH-UP
A complimentary touch-up is available when the follow-up appointment is booked on the same day as the initial brow appointment.
Same-day booking is required to receive the complimentary touch-up.
Touch-ups booked after the initial appointment date are not included in the complimentary touch-up offer and may be subject to an additional fee.
Final healed results cannot be guaranteed, and additional sessions may sometimes be recommended.
BRAZILIAN WAXING
The Brazilian Waxing service includes Brazilian waxing only.
This service does not include additional spa treatments, skincare treatments, exfoliation, masks, or other add-ons unless specifically stated in the service listing.
Clients should arrive prepared for their scheduled waxing appointment.
Clients are responsible for disclosing information relevant to determining whether the service can be performed safely, including applicable skin sensitivities, allergies, medications, recent skin treatments, or other circumstances that may affect waxing.
The service may be modified, postponed, or declined if the skin or other circumstances make waxing unsafe or inappropriate at the time of the appointment.
Results may vary depending on hair growth, skin type, aftercare, and individual circumstances.
BODY PIERCING
Piercing services and available placements are listed under their respective service listings.
Initial jewelry is included with applicable piercing services unless otherwise stated.
Jewelry selection and placement may vary based on anatomy, healing requirements, available jewelry, and professional assessment.
A consultation may be recommended when additional discussion is necessary regarding placement, jewelry, anatomy, healing considerations, or multiple piercings.
Custom Bones reserves the right to decline or modify a requested piercing placement if the client's anatomy is unsuitable or proceeding would create an unreasonable safety or healing concern.
Clients are responsible for disclosing information relevant to determining whether the piercing can be performed safely, including applicable allergies, sensitivities, medications, previous piercing complications, or other circumstances that may affect the procedure or healing.
Clients must be 18 years of age or older to receive services.
Valid government-issued photo identification may be required before services are performed.
Clients may not receive tattooing, permanent makeup, body piercing, waxing, or other applicable services while under the influence of alcohol or drugs.
HEALTH, SAFETY & CONSENT
Clients are responsible for providing truthful and complete information relevant to the safe performance of their service.
Applicable health, safety, consent, and client-record forms must be completed before a service is performed.
Depending on the service, clients may be asked about allergies, sensitivities, medications, skin conditions, previous reactions, pregnancy, healing concerns, or other circumstances that may affect whether a procedure can be safely performed.
Tattooing, permanent makeup, body piercing, and waxing involve inherent risks. Applicable risks, contraindications, aftercare requirements, and other procedure-specific information may be addressed in the appropriate consent and intake forms.
If Custom Bones determines that a service would be unsafe, inappropriate, or outside the reasonable scope of the requested procedure based on anatomy, skin condition, disclosed information, intoxication, safety concerns, or other relevant circumstances, the service may be modified, postponed, declined, or stopped.
AFTERCARE
Proper aftercare is an important part of the healing process.
Written and/or verbal aftercare instructions will be provided for applicable tattoo, PMU, piercing, and waxing services.
Clients are responsible for following the aftercare instructions provided for their service.
Healing, skin reactions, and final results vary from person to person based on individual skin, lifestyle, aftercare, and other factors.
If you experience signs of infection, a significant allergic reaction, or another concerning reaction following a service, seek appropriate medical attention.
PRICING
Prices listed on the website are starting prices unless specifically stated otherwise.
Custom services and projects may require additional planning before a final price can be provided.
Final pricing may vary depending on the individual service or project, placement, size, complexity, materials, jewelry, requested changes, and overall scope.
A listed starting price does not guarantee that every custom service or project will be completed at that price.
Any significant changes requested after the original service or project has been discussed may affect the final price.
DESIGN & ARTWORK
Custom artwork is created specifically for the client and may not be reproduced, copied, resold, or commercially distributed without permission.
Reference images may be used to communicate ideas, style, placement, or general inspiration. Providing a reference image does not guarantee an exact reproduction.
Custom Bones reserves the right to refuse designs that do not align with the artist's abilities, artistic style, professional standards, safety requirements, or other applicable considerations.
VEHICLE-MOUNTED PROP PROJECTS
Vehicle-mounted horror props are made to order and are not kept in stock or produced in advance for immediate purchase.
Project details, including prop style, size, design, mounting configuration, vehicle information, and other applicable details, will be discussed and approved before fabrication begins.
Vehicle-mounted prop projects are subject to a separate project-deposit policy and do not use the standard $25 appointment deposit.
PROJECT DEPOSIT
A $50 NON-REFUNDABLE PROJECT DEPOSIT is required once the project has been discussed and approved.
The $50 project deposit covers time and work committed to the project, including planning, communication, preparation, sourcing considerations, and fabrication setup.
The $50 project deposit is non-refundable once the project has been approved.
If the customer cancels, changes their mind, or decides they no longer want the prop after project approval, the deposit will be retained.
The remaining project balance is due upon completion and before pickup or delivery unless another arrangement has been agreed upon.
PROJECT CHANGES
Project details must be approved before fabrication begins.
Changes requested after approval may affect the price, materials, design, completion timeframe, or other project requirements.
Significant changes may require additional charges.
Production and completion times are estimates and may vary depending on project size, design, materials, complexity, availability of materials, and the current project schedule.
PICKUP & DELIVERY
Shipping is not available for vehicle-mounted props.
Completed props are available for local pickup or delivery when available.
Any delivery arrangements and applicable delivery fees will be discussed before the project is finalized.
VEHICLE MOUNTING RESPONSIBILITY
The customer is responsible for ensuring that any vehicle-mounted prop is properly, securely, and legally mounted to the vehicle.
Custom Bones is not responsible for improper installation, improper mounting, mounting failure, or vehicle/property damage resulting from improper installation or from operating a vehicle with an improperly secured prop.
DISPLAY & ROAD SAFETY
Vehicle-mounted props must not interfere with safe or lawful vehicle operation, including obstruction of:
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Driver visibility
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Headlights or taillights
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Turn signals
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License plates
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Mirrors
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Required vehicle equipment
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Safe vehicle operation
Customers are responsible for determining whether their installation and use of a vehicle-mounted prop complies with applicable laws and requirements.
PHOTOS & PORTFOLIO
Photos of completed work may be requested for portfolio, website, social media, advertising, and other promotional purposes.
Permission to use identifiable client photos for promotional purposes will be obtained separately when applicable.
Clients may decline promotional photo use without affecting their ability to receive a service.
For services involving private or sensitive areas, photographs will not be used for promotional purposes without the client's specific permission.
REFUNDS
Completed tattoo, PMU, piercing, and Brazilian waxing services are non-refundable because they are individualized services performed specifically for the client.
Refunds will not be issued solely because a client changes their mind after a completed service or because of normal variations in healing, skin response, hair growth, or final healed results.
If you have a concern regarding a completed service, please contact Custom Bones so the concern can be reviewed and an appropriate resolution, when applicable, can be discussed.
Appointment deposits and vehicle-mounted prop project deposits are governed by their respective deposit policies above.
RIGHT TO REFUSE OR DISCONTINUE SERVICE
Custom Bones reserves the right to refuse, postpone, modify, or discontinue a service when reasonably necessary due to safety concerns, legal requirements, professional boundaries, unsuitable anatomy or skin condition, inappropriate or threatening conduct, intoxication, failure to provide required identification or consent, or other circumstances that make the requested service inappropriate to perform.
CLIENT CONDUCT
Clients are expected to communicate and behave respectfully while receiving services.
Threatening, abusive, discriminatory, sexually inappropriate, harassing, or unsafe behavior will not be tolerated.
A service may be stopped or refused when client conduct creates an unsafe, hostile, or inappropriate environment.
CLIENT ACKNOWLEDGMENT
By booking an appointment, paying a deposit, receiving a service, or placing an applicable order, you acknowledge that you have reviewed and understand the policies applicable to your selected service or project.
You understand that tattooing, permanent makeup, body piercing, and waxing involve inherent risks and that individual healing, skin reactions, and results may vary.
You agree to provide accurate and relevant information, follow applicable aftercare instructions, and complete all required consent and client-record forms before applicable services are performed.
Payment of a deposit confirms your intention to reserve the selected appointment or project and your acknowledgment of the applicable deposit and cancellation policies.
Thank you for respecting these policies and helping maintain a safe, professional, and comfortable experience.
APPAREL SHIPPING & RETURN POLICY
All apparel orders are part of either the Studio Collection (made to order) or After Dark Drops (limited releases).
SHIPPING & PROCESSING
Orders are processed based on collection type.
Studio Collection items are produced after your order is placed and require production time before shipping.
After Dark Drops are released in limited batches.
If an order includes items from both collections, the items may arrive in separate shipments.
FINAL SALE
All apparel items are final sale due to made-to-order and limited-production availability.
Returns or exchanges for incorrect sizing are not accepted.
Please review available sizing information carefully before placing an order.
DAMAGED OR INCORRECT ITEMS
If your order arrives damaged, incorrect, or has a production issue, please contact Custom Bones within 3 days of delivery and provide your order number and clear photos showing the issue.
The request will be reviewed, and an appropriate replacement or resolution will be provided when approved.
SIZING
Customers are responsible for selecting their preferred size and fit before completing an order.
Please review the available sizing information carefully before purchasing.
SHIPPING ISSUES
If tracking shows that a package has been delivered but the package cannot be located, please contact the shipping carrier first.
Custom Bones is not responsible for packages that are lost or stolen after carrier tracking confirms delivery, but reasonable assistance may be provided when possible.
ORDER ACCURACY
Please carefully review your shipping address, sizing, selected items, and other order information before submitting your order.
Once an order has been submitted, it may not be changed or canceled after production or fulfillment has begun.